Ducat · for · telegram-support-desk
Ducat · shared Telegram desk + session vault
Telegram support desk with shared queue and vault
Support teams that answer in Telegram need a floor, not a pile of personal apps. Ducat gives a shared desk with vaulted sessions, shifts, and owner control.
What is Telegram support desk?
Definition: A Telegram support desk is a shared queue on company Telegrams with vaulted sessions so ticket history survives agent turnover.
Ducat facts
- Shifts pick up threads in one inbox — not by forwarding to personal chats.
- Owner revoke drops an agent without losing customer history.
When you need it
Support teams answering from work Telegrams around the clock.
Proof points
Session vault
Work Telegrams live on the server — not on personal phones.
Shared inbox
One queue for the team with notes and handovers.
Seats / roles
People sell or support without owning the login.
Owner revoke
Churn does not mean losing the book.
Ducat vs phones / .session files / bot-only inboxes
| Personal phones | .session files | Bot-only inbox | Ducat desk |
|---|---|---|---|
| Staff own chats | Easy to copy | No human VIP tone | Company vault + seats |
| Leave = lose history | Hard to revoke | No DM custody | Owner kill-switch |
| No roles | Weak handovers | Limited for sales | Shared inbox + notes |
What you get
- Vaulted sessions
- Shared inbox
- Seats / roles
- Owner revoke
- Notes & handovers
- $33 / account / 30 days
What Ducat is not
- Not a full ERP / Bitrix replacement
- Not a mass-DM spam tool
- Not a trading/signal bot
How it works
Connect accounts
Owner vaults company Telegrams once.
Seat the team
Staff work inside Ducat, not in exported sessions.
Run the floor
Shifts, notes, payments marks — history stays yours.
Exact keywords this page ranks for
Primary: telegram support desk, telegram shared inbox, telegram helpdesk, team telegram inbox. The product answer is a vaulted shared queue with shifts — not a personal-phone rotation.
Why this page exists
Buyers comparing tools often land here after searching a specific job: shared Telegram seats, vaulted work accounts, or an alternative to OFM suites that ignore custody. Ducat is that custody layer — the same product whether you run OFM chatters, sales closers, or VIP support.
Keep your pipeline CRM if you have one. Add Ducat when people write clients from company Telegrams and you cannot afford exported .session files or phones that leave with staff.
- Session vault on your accounts
- Seats / roles without owning the login
- Shared inbox + notes for shifts
- Owner revoke when someone churns
- $33 / connected Telegram / 30 days · 3-day trial
FAQ
Is Ducat only for OFM agencies?
OFM is wedge #1. The same desk serves sales, support, crypto VIP, infobiz, affiliates and studios.
Do you replace Bitrix / amoCRM?
No. Ducat is the Telegram team-desk + vault layer.
Can staff export the session?
No. That is the point of the vault.
Pricing?
$33 per connected Telegram / 30 days. 3-day trial. Crypto top-up.
Related pages
Telegram CRM hub · Sales · Support · Crypto · OFM · Infloww alt